Refund & Cancellation

For cancellation or payment concerns, email info@dotcodeinfotech.com with your enquiry or transaction reference. We assess requests against the agreed scope and work completed.

Before work begins

Request cancellation promptly. If no work has started, the service fee is refundable, less any non-recoverable third-party purchase you explicitly approved. We will explain any deduction before processing it.

After work begins

We share a breakdown of completed work and approved costs. The unused portion is assessed for refund. If a deliverable does not meet the agreed scope, contact us so we can review a correction or appropriate refund.

Appointments and monthly services

Request appointment cancellation or rescheduling before the confirmed call time. If the consultation has already been delivered, its fee is not refundable unless there is a service issue we agree to remedy. Monthly work is assessed by the work completed; future months do not auto-renew. Ad spend paid to Meta is subject to Meta’s rules.

Duplicate or failed payments

Contact us if charged twice or charged without confirmation. We verify the gateway record before confirming the refund. Approved refunds return to the original payment method; we initiate them within 5–7 working days of approval. Your bank or payment provider may take additional time to credit the amount. These terms do not remove rights that cannot legally be excluded.